Limiting Your Liability
Cyber theft is on the rise and the threat to your guest’s sense of security, property’s reputation, and increased liability is real. Guests utilize your hotel’s business center to check local events, flights, emails, and to make online reservations and purchases with confidence. When their personal information is compromised, they no longer trust your property’s cyber security measures.
In today’s connected world, preventing theft of personal information is essential. Solutions need to be in place that are proven to clean your hardware after each guest session, are easy to use and maintain, and are customizable toward your property and brand standards.
Benefits of Secure Software for Your Guests
- Secure, refresh software resets itself after every use, even if the guest walks away without ending their session.
- Existing or purchased hardware is always kept up-to-date, protected and cleaned of all guest information.
- Constant monitoring of each connected kiosk is performed to make sure that your business centers are always ready for guest use.
Existing Hardware and New Purchase Scenarios
Slow or malfunctioning hardware? By opening emails, guests can introduce harmful elements onto business center PCs that drastically reduces the average lifespan of purchased hardware.
Existing hardware can be used maintain a secured business center. When that option is chosen, the software is remotely installed and updates are performed to purge unnecessary programs and increase efficiency. Newly purchased PCs arrive to the property pre-configured and customized for easy set up and maintenance
Positive Property Representation
A business center is more than just a way for your guests to surf the web, complete work tasks, and engage on social media. It reflects the assets and amenities each brand has to offer. Kiosks with outdated images, inability to access rewards, and other kinds of misinformation reflect negatively on your property and result in a poor guest experience.
Overburdened Front Desk Staff
Your hotel staff are often tasked with the responsibility of maintaining the business center. It has become commonplace to see kiosks that are offline, have mismatched screens, or are slowed by past session information. This means that hotel staff have to constantly attend to the business center and are unable to welcome guests, handle check ins, and answer questions in a timely manner. Having a well-supported business center is critical to creating the positive guest experience.
More Information on Cyber Security
You can find more information on cyber security from a variety of sources including software development companies, IT networking solution providers, hotel owner and lodging associations sponsored webinars, and the United States Department of Homeland Security (https://www.dhs.gov/topic/cybersecurity ).
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