“When I first looked at it, I really didn’t know what it could do.” – Voting Member

“I’m excited to see how efficient this can make my team!” – General Manager

“I thought the site was just for comparing prices” – Executive Housekeeper

These are just a few of the many comments we have heard in the past couple weeks while doing individual Overviews and Order Guide Creation Sessions with Best Western Hotel members and staff.

Since the launch at convention in 2017, our goal has been to increase users on Supply Direct, powered by Birchstreet. Initially, our focus was on the product side. Throughout 2018, we released a number of updates to the program that improved the purchasing process for our hotels. From search enhancements, to coaching our suppliers on better product descriptions, we sought to improve your experience in finding what you need. Over the next year, we will be working on additional enhancements. Stay tuned!

However, we realized that the experience of Supply Direct, powered by Birchstreet goes far beyond your computer screen.  It’s learning how to search for products periodically to allow your staff to make purchases regularly; It’s ensuring a PO is submitted to the supplier; It’s trusting your order will arrive when you need it; It’s having a live person when you need an extra hand.

That is why we now offer individual Overview or Order Guide Creation Sessions! The Best Western family of brands is a group of hotels that are each unique in location, management, and purchasing habits. For that reason, we want to help you optimize the benefits of Supply Direct, so you can focus on the guest experience.

Procurement is an integral part of hotel management that affects your guests, your operational activities and your bottom line. Supply Direct, powered by Birchstreet helps you to streamline your procurement management with approval processes and unique order guides. Quick access to your PO records in one place helps to avoid the over-ordering, which can happen when your orders are placed through multiple outlets each month. Properties often see a reduction in spend, partly because of lower pricing, but mainly because they are able to tighten up the actual products that are ordered.

We invite you to reach out to us and schedule your personal Overview or Order Guide creation session for you and your purchasing team. We look forward to working with you soon!