While comfortable beds, clean bathrooms, and a working TV are still the status quo, today’s travelers expect more from their stay. More value. More entertainment. More personalization. But high-end enhancements often come with a high-end price tag, and upgrades can cause major downtime.

Now, hoteliers can surprise and delight guests with a modern entertainment experience that will keep them coming back—without the hassle of replacing TVs.

Meet OnStream by DISH Business: a Platform as a Service (PaaS) that makes it easy for hoteliers to transform TVs beyond guest expectations. Through an intuitive, fully customizable user interface, OnStream allows hoteliers to create an entertainment experience that feels unique to their brand and deploy it across properties.

With OnStream, hotel brands can elevate entertainment

Understanding how guests prefer to consume in-room entertainment is key to creating an experience that feels like a high-end upgrade.

Surprise guests with enhanced viewing options that make it easy for them to access their favorite content.

• Built-in streaming links directly to guests’ favorite services
• Native casting makes guests’ owned content seamlessly available on compatible hotel TVs and in-room devices
• Universal search allows guests to find live, streaming, and on-demand content across apps
• Personal device entertainment enables guests to watch live TV on their own devices anywhere on property

Use your existing TVs to personalize the guest experience

With OnStream, there’s no need for costly hardware upgrades. Deliver one-to-one experiences that delight guests, all from the screens already installed in your rooms.

“OnStream makes it easy for hoteliers to configure their content management system,” says Kris Singleton, SVP, DISH Business. “So, it accommodates how they want to present the specifics of their property and their brand’s look and feel while incorporating personalization.”

Hoteliers will also be able to integrate loyalty programs with OnStream, making it possible to display loyalty account details such as points and rewards on in-room TVs.

But the benefits of OnStream also extend beyond the guest experience. Self-serve features that add convenience for guests can also help staff work more effectively.

Self-serve experiences can increase operational efficiency

Thanks to OnStream, you can streamline the business-critical tasks that create bottlenecks for your team, without creating additional tech headaches. OnStream is built to integrate with existing systems and technology, powering self-serve experiences that save time for staff:

• Digital check-out via in-room TVs streamlines housekeeping and front desk wait times
• Seamless digital requests for services like housekeeping and linens minimize calls to the desk
• Bill viewing allows guests to examine charges from their TV to minimize wait time at the desk
• Communication platform displays property information, offers, and push notifications for more efficient guest communications